Introduction to Criticality

Criticality is a computed metric that measures the level of attention that should be dedicated to a Route. It depends on some key variables on the Route: Route start time, Driver assignment, expected delays, Route and Stop Status, and Stop ETA.

Use it to know which of your Routes deserve a higher attention.

Criticality calculation logic

If no Driver is assigned to the Route:

• High: if the Route starts within 10 minutes
• Medium: if the Route starts within 10-60 minutes
• Low: if the Route starts later than 60 minutes

If a Driver is assigned to the Route:

• High
  • The driver is Offline & the Route is in Status = "Not started" & the Route is starting within 30 minutes
  • One or more stops in status “Not visited” is delayed & the Stop is more than 7 minutes delayed & the Stop ETA is within 60 minutes

• Medium
  • The Driver is Offline & the Route is in Status "In Progress"
  • The Driver is Online & the Route is in Status "Not Started"
  • One or more Stop is in Status “Not visited” & the Stop is 7 minutes from a delay
  • Any stop has Status = "Failed"

• Low
  • Every other scenario